Who We Are
Born in New Orleans in 1972, Popeyes began with one small restaurant and a bold idea — to serve legendary Louisiana-style chicken like no one else.

Now we’re bringing that same flavour, energy, and southern spirit to Ireland — building a community of passionate food lovers and future leaders.

We’re on a mission to become Ireland’s most loved quick-service restaurant brand — and this is your chance to grow with us.

What You’ll Do
As a Front of House Manager / Brand Ambassador Manager, you’ll be the leader of guest experience and the emotional culture of the restaurant. This isn’t just about managing service — it’s about shaping how every guest feels when they walk through our doors.

You’ll lead from the front, inspire your team, and ensure every interaction delivers on our core experience promises: Feel Special. Feel Valued. Feel Joy Always.

You’ll:

Lead and Develop the Brand Ambassador Team

Recruit, train, and coach Brand Ambassadors to deliver exceptional guest service
Set clear expectations for performance and behaviour
Conduct regular one-to-ones, feedback sessions, and development plans
Role model energetic, professional, guest-first behaviour on every shift
Build confidence, resilience, and pride within the team

Own the Guest Experience Strategy

Create a service culture where every guest feels noticed within 5 seconds
Set clear engagement routines and service standards
Monitor guest feedback and turn insights into action
Identify patterns in complaints and coach the team to improve
Ensure service excellence during both peak and quieter trading periods

Bring Our Core Values to Life
You’ll ensure every Brand Ambassador consistently delivers:

Feel Special

Personalised engagement with every guest
Genuine connection and attentiveness to guest needs

Feel Valued

Respectful communication
Solution-focused complaint handling
Active listening and follow-through

Feel Joy Always

High energy and a positive atmosphere on the floor
Celebrating small guest moments
A visible, vibrant presence that lifts the team

Lead Guest Service Management

Act as the escalation point for guest concerns
Handle complex complaints with professionalism and composure
Coach team members through challenging interactions
Ensure service recovery is timely, empathetic, and brand-aligned
Protect the emotional tone of the restaurant at all times

Maintain Energy Under Pressure

Stay calm and decisive during high-volume trading
Support the wider management team during busy periods
Maintain service standards even when operational pressures increase
Model confident communication and positive leadership on the floor

Protect and Elevate the Brand

Ensure Brand Ambassadors represent Popeyes values consistently
Drive visible service and brand standards in the restaurant
Maintain professionalism and emotional intelligence at all times
Act as a culture champion within the management team

What You’ll Bring

A natural passion for people and guest experience
Previous leadership experience in a customer-facing environment
Strong coaching and performance management skills
Excellent communication and conflict resolution ability
Confidence to lead visibly on the restaurant floor
Calm, composed leadership in fast-paced environments
A drive to build positive team culture and joyful guest moments

Bonus Points If You Have

Experience in hospitality or quick-service restaurant management
Experience leading service excellence or guest experience initiatives
A track record of improving guest satisfaction scores

What Success Looks Like

Brand Ambassadors consistently deliver warm, high-energy service
Guests regularly comment on the friendly atmosphere and professionalism
Complaints are resolved quickly and confidently
The emotional tone of the restaurant stays positive, even during peak periods
Team members feel confident, engaged, and proud of the service they deliver
Our values are visible in everyday behaviour — not just words

Our Values
Bring the fun • Everyone counts • Always fresh • We do it together • Do mighty good

What’s In It for You

Flexible shifts that work around your lifestyle
Sunday Premium +25%
Free meal on shift + staff discount off duty
Clear career progression and leadership development opportunities
Paid training and full uniform provided
Gym and retail discounts
Access to an employee perks platform

At Popeyes, everyone counts — it’s one of our core values and sits at the heart of who we are.

We believe inclusivity and respect are key to everything we do, and we’re proud to create a workplace where everyone can bring their true selves to work. That’s why we assess every application purely on the skills and attitude needed to do the job — nothing else.

Like the vibe? Come join the flock! 🐔🔥