Head of Maintenance
Location: Ealing Broadway, London
Popeyes UK is growing fast, with big ambitions across the UK and Ireland. As we add 50 new restaurants a year to our rapidly expanding estate, we’re investing in the infrastructure, standards and operational excellence needed to support that growth. Maintenance plays a vital role in keeping our restaurants safe, compliant, efficient and guest-ready, while helping us scale at pace and build a best-in-class operation.
We’re looking for a strategic, hands-on Head of Maintenance to lead and scale our maintenance function as we continue to grow. This role is critical to keeping our sites safe, compliant, efficient and operational, while ensuring our restaurants consistently meet brand standards. You’ll set the direction for the function, build the right structure and lead teams and suppliers to deliver an effective, scalable maintenance operation across a fast-moving estate.
This is a hybrid and field-based role, with regular travel across our restaurant estate, and the expectation to be in our Ealing Broadway office twice a week.
What You’ll Do
- Set and lead the maintenance strategy to support a rapidly growing, multi-site restaurant estate
- Ensure all restaurants are maintained to high standards of safety, compliance, functionality and brand presentation
- Oversee planned preventative maintenance and reactive repairs across the estate, ensuring issues are resolved quickly and effectively
- Act as the senior point of escalation for critical maintenance matters, supporting restaurants and internal stakeholders
- Manage contractor and supplier performance, ensuring compliance, service levels and quality standards are consistently met
- Work closely with Development and Operations teams on new openings, refurbishments and handovers into live operation
- Own the maintenance budget, including forecasting, cost control, Capex spend and third-party recharge management
- Use systems, reporting and KPIs to improve performance, reduce downtime and drive continuous improvement across the function
What You’ll Bring
- Proven senior maintenance leadership experience in hospitality or other multi-site environments
- Strong track record of supporting rapid growth across a multi-site estate
- Experience managing large contractor networks and internal teams
- A strategic mindset with the ability to stay close to operational detail
Strong commercial acumen with experience managing budgets, forecasting and cost control
- Excellent stakeholder management skills, with confidence working across site teams and senior leadership
- Calm, decisive and solutions-focused, with the ability to perform under pressure
Strong understanding of kitchen equipment and building fabric
- Solid knowledge of UK statutory compliance requirements
- Experience supporting new site openings, refurbishments and estate growth
Benefits
- Competitive salary
- Private healthcare + Life assurance
- 33 days holiday (including bank holidays) + your birthday off
- Career development and progression opportunities
- Access to wellbeing and lifestyle benefits through our platform
- Cycle to work scheme and gym discounts
At Popeyes, everyone counts. Inclusivity and respect sit at the heart of who we are, and we strive to create a place where everyone can be their true self. That’s why we assess each application on the aptitude to do the job – and nothing else.