Digital Learning Specialist

Digital Learning Specialist
Location: Chicken HQ Ealing / Hybrid

Popeyes UK is growing fast, with big ambitions across the UK and Ireland. As we scale, we’re investing in how we develop our people – creating engaging, accessible and high-impact learning experiences that support performance in our restaurants and at Chicken HQ.

We’re looking for a Digital Learning Specialist to join our People team. This is a hands-on role where you’ll design, build and manage digital learning experiences while owning the day-to-day administration and optimisation of Popeyes University (our LMS). You’ll play a key role in ensuring our teams have simple, practical and engaging learning that supports operational excellence and career growth.

Working closely with L&D, Operations and People partners, you’ll translate business needs into high-quality digital learning solutions, ensuring learning is easy to access, simple to use and aligned to our brand, standards and culture.

What You’ll Do

Design, build and maintain engaging digital learning content including e-learning modules, blended learning assets, videos, guides and digital resources
Own day-to-day administration of Popeyes University (LMS), managing content, users, reporting and system accuracy
Create and maintain structured digital learning pathways for onboarding, role training and compliance
Ensure mandatory training is clearly tracked, reported and audit-ready
Partner with L&D and Operations to transform face-to-face training into scalable digital solutions
Use engagement data, completion metrics and feedback to continuously improve learning effectiveness
Provide LMS support and guidance to managers and team members across the business

What You’ll Bring:

Experience creating digital learning or e-learning content
Experience administering or supporting an LMS (Mapal experience desirable)
Experience working in a multi-site, operational environment (QSR, retail or hospitality desirable)
Strong understanding of learning design principles
Ability to manage multiple projects and work at pace
Strong attention to detail and organisational skills
Confident communicator who can work cross-functionally
Creative, learner-focused and comfortable using data to inform decisions

Benefits

Competitive salary
Private healthcare + Life assurance
33 days holiday (including bank holidays) + your birthday off
Career development and progression opportunities
Access to wellbeing and lifestyle benefits through our platform
Cycle to work scheme and gym discounts

At Popeyes, everyone counts. Inclusivity and respect sit at the heart of who we are, and we strive to create a place where everyone can be their true self. That’s why we assess each application on the aptitude to do the job – and nothing else.